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Re: Spooler shut off

April 1, 2015, 7:06 am
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The spooler service can be turned on with a simple command from a cmd.exe window:

Net start spooler

 

If your spooler will not turn on then there is likely corruption on your OS that is blocking that service from starting.  It might be a good idea to boot into safe mode and try to start up the service to see if it can work or not.  If not then you are most likely looking at a reload since troublehshooting the spooler itself is not normally worth your time.

 

Normally when there is a spooler problem the spooler starts just fine on its own.  That is until you send a print job to the spooler which causes it to crash.  You can normally keep the spooler online and running by cleaning up the installed print drivers and printer objects in your printers and devices area.  A good clean reinstall with the latest software will normally do the trick.

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Re: Need an MFP that can be used with Windows 2008 R2.

April 1, 2015, 7:07 am
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Re: Problem with laserjet m176n and windows 2003 server

April 1, 2015, 7:15 am
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I dont parle france so you might want to translate the message to english for us.

 

What you are describing sounds like a driver conflict of some kind.  The first steps should be to update the print drivers on both your print server and the conencted client with the problem.  A good place to start for driver updates would be the UPDs, any of the varieties should do.  Head out to support.hp.com and grab the latest version for your server OS.  If you are not installing the drivers for your clients via the print server then update the drivers for the problematic clients too.

 

 

 

 

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Re: Why Does HP Recommended Driver Fail to Install?

April 1, 2015, 7:25 am
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You will have to give HP a call on this one.  Sounds like thier site is linking users to the wrong download.  Theres nothing you can do if the driver package is not correct on thier site.  They need to fix that one.

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Re: OfficeJet Pro X476W - message 0xc6fd0013 printhead missing, not detected, or incorrectly install

April 1, 2015, 7:30 am
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Those 0x error messages are relating to the ink system.  Chances are the printheads have gone defective in one way or another.  That or there is a clog in the tubing leading to the printhead so the printer cannot print correctly.  I would start by reseating that pagewide array of printheads since the error is complaining about something missing.

 

Give HP a call and see if you can get this printer serviced under its warranty.  If not then you are looking at a hefty pagewide array printhead replacement part.  You shouldnt have to do that since theres supposed to be enough printheads for the printer to fail repeatedly over the course of its lifespan. 

 

 

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Re: HP Lazerjet M2727 Scanner Issue

April 1, 2015, 7:34 am
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Chances are good that this printer model is not supported on Win8.1. 

 

That means you will have to refer to UPDs for printing and default MS scan drivers for scanning.  MS Scan drivers can be downloaded via windows updates.  You will have to use 3rd party scanning apps such as MS Paint to conduct your scanning.

 

Its not a port problem its a driver compatibility issue.  Wipe out what you have tried so far and start over again with the new drivers.

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Driver page missing: 404 not found returns

April 1, 2015, 6:58 pm
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I have an HP Officejet Pro 8600 e-All-in-One Printer - N911a. Recently we bought a Dell Inspiron 14 (3415) notepad with Windows 8.1. The computer sees the printer over WiFi. The HP web site also detects the printer correctly. I cannot download the drivers because it returns 404 page not found. Same for Contact Us page.

 

 

P.S. This thread has been moevd from Community Feedback & Suggestions to Multifunction and All-in-One. - Hp Forum moderator

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Re: HP ENVY 4500

April 2, 2015, 12:41 am
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I already got to that screen, but after clicking on it there was still no connection possible.

 

 

P.S. The subject of this post has been edited. - Hp Forum Moderator

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Re: necessary tray while printing

April 1, 2015, 8:53 am
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Perhaps print by Paper Size and Paper Type, rather than Paper Source, then you probably don't have to think about setting tray 'use exclusively'.

 

From the User Guide manual:

 

Printing by Type or Size means that you want the product to pull from the tray that is loaded with the
correct type and size of media. Selecting media by type rather than source is similar to locking out trays
and helps protect special media from accidental use. For example, if a tray is configured for letterhead
and you select plain paper, the product will not pull the letterhead from that tray. Instead, it will pull from
a tray that has plain paper loaded and is configured for plain paper on the product control panel. Selecting
media by Type and Size results in significantly better print quality for heavy paper, glossy paper, and
transparencies. Using the wrong setting might result in unsatisfactory print quality. Always print by Type
for special print media, such as labels or transparencies. Print by Size for envelopes, if possible.
● To print by Type or Size, select the Type or Size from the Page Setup dialog box, the Print dialog
box, or the Print Properties dialog box, depending on the software program.
● If you often print on a certain type or size of media, configure a tray for that type or size. Then,
when you select that type or size as you print a job, the product automatically pulls media from the
tray that is configured for that type or size.

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Re: Driver page missing: 404 not found returns

April 1, 2015, 9:13 am
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> I cannot download the drivers because it returns 404 page not found. Same for Contact Us page.

 

What URLs were you using?

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HP OfficeJet Pro X576DW - Scanner Hinge pops out of recess mount - How to Fix?

April 1, 2015, 11:03 am
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This is an excellent printer.  Best we've ever had.  I particularly like the economical ink use.

 

Unfortunately, the flatbed scanner has two hinges  one of which does not always stay seated in its recessed socket. if it is necessary to lift it up to copy something bulky such as a book,  the left hand hinge stays in place and does not pop out of its hole and the right one pops up and out of its socket.

 

Is there some kind of a fix for this or a part that needs to be replaced? The printer is 6 months old.

 

Thanks for the help and comments, in advance.

 

 

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Re: Printer keeps printing out alignment sheet on C4599 wireless

April 1, 2015, 11:49 am
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I use wireless & USB is not hooked up. Nothing in suggestions has worked.

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Re: OfficeJet Pro X476W - message 0xc6fd0013 printhead missing, not detected, or incorrectly install

April 1, 2015, 12:48 pm
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Hi John, Thanks for your response.  we are out of warranty I'm afraid :-( Happy to have a look at reseating the printheads.  That sounds like a feasable diagnosis as the printer has been moved about and not used extensively for a while.

 

Any Ideas where I can get details on how to do that please? The unit is all enclosed in covers and I expect there might be a few hidden springs and stuff to go "boing" if you don't have the service manual around to guide.....  

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Re: Problem with laserjet m176n and windows 2003 server

April 1, 2015, 11:56 pm
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Hey John,

 

Thanks for your reply. Sorry for the language, I'll try to translate the main content which is : 

 

Type of data : RAW. Size of the spool file in bytes : 79656. Number of printed bytes : 79656. Number of pages inside the document : 1. Number of printed pages : 0. Client computer : \\***.***.***.** 
Error cod Win32 returned by the print processor : 1726. Remote call procedure failure.

 

I also think that it is a driver problem. The driver is provided by the print server, but I also tried to install the printer directly on the Windows 2003 server with the same driver and it failed the same way. 

My problem si that HP offer only one release of driver which does not work. I tried with the Universal HP driver but it doesn't work either. 

What's the UPDs ?? 

 

Thanks,

 

Davy

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Envy 4500 AIO - Activate Print Page Numbers

April 2, 2015, 1:22 am
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Hello,

 

May I kindly ask if it would be possible to help me with advise on how to activate (print) page numbers on each sheet for the Envy 4500 AIO?

 

I have searched through all the properties but cannot see how to do this.

 

Many thanks.

 

Best regards,

 

Ryan

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Re: Problem with laserjet m176n and windows 2003 server

April 2, 2015, 5:13 am
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> 1726. Remote call procedure failure.

Im somewhat familiar with RPC failures.  That error normally has to do with either the print spooler service or the driver being corrupted, most likely the driver.

 

> The driver is provided by the print server...My problem si that HP offer only one release of driver which does not work. I tried with the Universal HP driver but it doesn't work either. 

Head out to http://support.hp.com and search for "Universal Print Driver".  There are 3 UPDs available, PCL5, PCL6 and PostScript.  Download and test out each of them for your OS until you find one that works. 

 

> but I also tried to install the printer directly on the Windows 2003 server with the same driver and it failed the same way. 

Dont use whatever is installed on the print server by default, grab the correct and updated drivers directly from HP for your OS.

 

> What's the UPDs ?? 

UPDs = Universal Print Drivers.  UPDs are specific to each OS so you shouldnt be able to transfer the same UPD to another system. 

 

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Re: OfficeJet Pro X476W - message 0xc6fd0013 printhead missing, not detected, or incorrectly install

April 2, 2015, 5:33 am
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I couldnt seem to find a Service Manual for the OJ Pro x476w either.  This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.

 

I also do not seem to be able to view the normal user guide from HPs site at this time.  My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.

 

Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer.  There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference.  Even through the printer is out of warranty HP might be interested in helping you with the print head array.  I would give them a call and see if they can offer you any assistance.

 

Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer.  If they do then they might have some instructions on how to install it that you could use to reseat your current array.  Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.

 

 

 

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Re: HP OfficeJet Pro X576DW - Scanner Hinge pops out of recess mount - How to Fix?

April 2, 2015, 10:37 am
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> The printer is 6 months old.

 

Contact HP for warranty support.  A hardware issue like this should be an easy one to resolve with 1st level support.

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Re: HP OfficeJet Pro X576DW - Scanner Hinge pops out of recess mount - How to Fix?

April 2, 2015, 11:10 am
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Thankyou for your suggestion.  I'm trying to avoid shipping back a 65 pound printer to a warranty location. It would cost almost 25% of the original value of the printer. Not to mention that I use this printer on multiple occasions daily.

 

 

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Re: HP OfficeJet Pro X576DW - Scanner Hinge pops out of recess mount - How to Fix?

April 2, 2015, 11:13 am
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>  I'm trying to avoid shipping back a 65 pound printer to a warranty location

 

So have HP send a tech to your location with the parts instead.  Chances are they dont want to recieve your printer either and its easier for them to send a tech.  Seriously, give them a call and work something out.  Thats what the warranty is there for.

 

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