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"Blocked", "User Account Control", "Not trusted", or "Return code: 1625" message in Windows

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This program has been blocked for your protection/ An Administrator has blocked you from running this program/ Return code: 1625

 

If you get a message saying, “Publisher: Not trusted,” the printing functionality you are attempting to use may become blocked while downloading, installing or attempting to run.

You may also see messages such as:

  • MSIExec installation error (Return code:1625)
  • The recommended software listed below could not be installed
  • “Do you want to allow the following the program from an unknown publisher to make changes to this program”
  • “This program has been blocked for your protection”
  • “Blocked”
  • “Not trusted”

The Windows User Account Control message may look like this.

Blocked.png

 

You may get this message when installing, uninstalling, or updating HP software for Windows from the product CD, from software previously downloaded from www.hp.com or from running HP Smart Install by connecting a printer via USB cable.

The solution will vary depending on the products that you are using. Here is a helpful document for HP printers that will walk you through what you can do.


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