Hello,
After completing the most recent firmware update (20140529) one of my 525s is displaying an error message:
"Lost Communication (device (-) Control panel) Turn off then on..."
This error message is only displayed on the control panel for the users in that area but cannot be seen from the Embedded Web Server (hence no screenshots).
Some steps I have tried to resolve the problem:
- Update the firmware
- Reboot
- Reboot unplugged from the network
- Reboot connected to a different network port
- Confirm SNMPv3 is configured correctly
I have also noticed that when this problem happens a 2nd issue occurs where the printer gets stuck on the boot sequence right at 2/8. Previous firmware notes indicated that this was an issue with the Sleep Timer Setting. Apparently if this setting is misconfigured it will not wake up on a Network Port Event while in sleep mode as it should. This sounded like it was related but, alas, the firmware update did not stop it from happening for me.
Observations I have made:
- When the problem occurs the printer fails to properly boot itself. It stops the boot sequence early to flash the Communication Error message.
- Once a full reboot is completed the problem will go away for a while
- It often requires multiple reboots for the printer to "wake up" and start talking to the network again. Eventually you get lucky and it completes a full boot and the problem goes away.
- Event logs show Corrupt data in configuration volume and corrupted info log file
- Event logs show multiple General Address Book services errors
Anyone else having this problem or have any suggestions for resolving the initial root problem of the "Communication Error" message?