Error 6 : new installation HP software for HP envy4504 (‘HP discovery port monitor failed’)
After uninstall, reboot, and try to install again the HP software and driver for the all-in-one, it was impossible. Operating system is Windows Vista 32 bits, antivirus software is McAfee. However, it has already made this install !
I download the software on HP web site (version 188).
The installation begins, then stops very long time later it displays : step 1 of 4. Error message is : error 6 ‘HP discovery port monitor failed’.
The help says ‘uninstall, reboot, restart print spooler in services, install again’, but I receive the same message of error and no installation.
Thank you for your help.
Eliane