So I have an HP 4101mfp connected to my network and I have a computer that access it. The 4101mfp has the latest firmware (03.804.6) and is connected via LAN line. The computer that accesses it has the latest driver (5.8.0.17508) installed and I selected the "network" connection during the installation. It too is connected via LAN line to the router like the printer. Everything is fine and I can print when I need to.
Now, I usually fix big issues when I see them in Windows 7 Event Viewer and I have found a problem that shows up. Red error, event ID is 7023 which it says "The HP Network Devices Support service terminated with the following error: The specified module could not be found". So looking at the autorun I see that I am missing a service file:
HPSLPSVC is the entry and the file is "hpslpsvc64.dll". I scanned my system and looked in the HP folders that are created when installing the drivers; I cannot locate this file. Can someone direct me to where I can get this file? Maybe it is somewhere in the installation zip files? Or if anyone knows if the related service issue in the event viewer is fixable?
Thank you