Your scanner probably is having issue. Run an event log and I assume lots of 30.1 errors. One thing you can do is turn the unit off. In the back in a cover where the scanner cable goes. Remove it and then remove all connections and reseat them. Turn the unit on and see if that makes a difference. Most times it is the scanner control board which is the one you are removing and reconnecting to that causes the issue but you could also have a bad scanner.
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