Hi all,
We recently bought a HP M475 MFP and have found that when an item is scanned to email (directly via Exchange 2007) the email arrives but the attachment is within another email attachment.
For example: Email "Scanned from HP M475" --> attachment.eml --> scan.pdf instead of Email "Scanned from HP M475" --> scan.pdf
I cannot see anything in the setup to indicate this or change it. We have two other devices on the network which scan directly to email (Brother MFC-9465CDN and Toshiba c451) and neither do this - they attach the pdf as expected.
Any thoughts would be appreciated.
Thank you,
Karl