I have an officejet 6500 installed on a new computer that will print fine but the scan button does nothing but say "no options available". I am able to scan via Windows and copy fine but want to be able to use theb uttons on the front of the printer. I have run the basic setup program fine to make sure it was not a driver issue. THe full driver pacakage comes back with "Fatal Installation Issue" and fails to fully complete. Does anyone have any ideas on how to fix this issue?
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