I scan two or three documents and then get this error. Only way to resolve is re-install software
Probelm details
Problem signature:
Problem Event Name: APPCRASH
Application Name: hpqKYGRP.exe
Application Version: 140.0.167.0
Application Timestamp: 4bff15e8
Fault Module Name: hpwtiop4.dll
Fault Module Version: 130.0.95.0
Fault Module Timestamp: 4be3ad9b
Exception Code: c0000005
Exception Offset: 00005381
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789