We have a LaserJet 6040 MFP that is not detecting the paper size for tray 5. I checked and rechecked the guides and they are set correctly. When I try to set the paper size after closing the tray, most of the paper sizes are not available. 11x17 is what I would like to set it to but it is grayed out. I moved a tray with Letter to the tray 5 slot and it would not detect that paper size. I moved the tray with 11x17 to the tray 3 slot and the paper size was detected. I tried setting the paper size by using custom but when printing there is still a prompt. Is there a sensor that could be bad for tray 5 that is not detecting the guides.
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