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Only one side of Duplex copy job gets printed

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Hello,

 

We have a M5035 Mulitfunctional which has an issue. When a document is scanned for duplex copying the resulting prints are lacking the 'backside' of the papers. For instance a duplex document with 6 sides is scanned for a duplex copy. Only pages 1, 3 and 5 and printed.

 

What could be causing this problem? We've re-applied the standard config templates through WebJet Admin but this doesn't seem to work. Could the scanner be broken?

 

Thanks in advance for any tips/information.


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