Hello,
We have a M5035 Mulitfunctional which has an issue. When a document is scanned for duplex copying the resulting prints are lacking the 'backside' of the papers. For instance a duplex document with 6 sides is scanned for a duplex copy. Only pages 1, 3 and 5 and printed.
What could be causing this problem? We've re-applied the standard config templates through WebJet Admin but this doesn't seem to work. Could the scanner be broken?
Thanks in advance for any tips/information.