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Color Laserjet Pro 500 MFP M570, not updating toner replacement.

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I have a 1-month old M570 MFP where the black toner was replaced twice (with actual HP toner) and the machine still does not recognize that the toner has been replaced.  I am still getting the low toner warning and the supplies are contantly reading 0% on the device web page.  The device still prints though.

 

I have tried updating to the latest firmware and still no resolution.  Please help!


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