I have been struggling with the HP in our office not working, and actually blocking other computers from access.
We have 4 terminals all connected via a NetGear Router. For over 6 years we have also had a Samsung printer on this network, there have been no errors, or trials with printing.
April 2013 We purchased aLaserJet Pro 400 Color MFP M475dn printer and hooked it up to this network after installing it on all 4 systems.
Details of our experience are as follows:
- loaded the drivers on the Network and installed on each computer
- we could only print from 2 Computers, 2 were not able to print on the HP
- if 1 computer sent a test page to print and it did not print, then no computers were able to print over the network.
- Deleted documents in Print spooler on each computer.
-opened Services.msc - reset print spooler on each computer.
- This did not work very well. some of the computers deleted the documents waiting to print imediatly, others I had to restart the computer over and over again. - I can't remember how many times I have had to do this with all 4 computers.
-restored default on HP, many times, this did not clear the documents waiting to print.
- Spent hours talking to HP support personal, - case number was 4706227492 given to me by "Prya" - last one was July 2013 "Ronald" (email address is; ronald.gh@hp.com)
- performed "PING" tests from each computer all were successful.
-I went through this process for hours over and over again. then one day it seemed to be okay and we could print from all computers again.
- This continued until 10 days ago, we are having the same problems we had when we first purchased the printer, our warrenty runs out next month and guess what? we can no longer use this printer.
-I printed this solution, followed the directions, nothing helped, as of today, the printer has been removed from every computer in our office, it has been disconected from the NetGear.
- I would like to have some assistance in this matter that offers some form of resolution that would possibly keep me from having to go through this process again in 6 months.
- I need help.