Hello
I bought a HP LaserJet Pro 400 Color MFP M475DW 10 days ago. And so far, it has been a disappointment. The setup proved more difficult then I thought. It would be handy if there was a complete and clear manual available, but it seems there's not.
The problem I'm facing now is the paper size. Everywhere I can (via the web interface, via the screen, via de dialog box when I click 'print' ...), I have set Tray 2 to A4. But I have the impression that somehow the printer thinks it's printing on Letter format or something. When I print a page, in shrinks the content, leaving me with ridiculously big margins. Usually the paper doesn't come out all the way, but it stops when there's still a few centimeters to go (causing a "paper jam" error message.
I just tried to print a test page (via the menu). It took me 5 failed attempts (every time, the front side was printed, but then it stopped and there was a "paper jam" error message) before I managed to get a full recto-verso printed test page. The test page looks ok. But when I try to print a text page, it goes wrong again. It resizes en moves the item on my page (that is, if the page manages to get though without getting jammed).
Apart from that, I also noticed a unnatural 'hissing' sound when I try to print something. I used several printers already, I know what a normal printer sounds like. But this doesn't sound healthy.
I really don't know what I can do more. I hope there are some specialists on this forum. If not, I'll have to use the "14 days return option" quickly.
Thanks in advance!
P.S. This thread has been moved from Printers - LaserJet to Multifunction and All-in-One. -HP Forum Moderator