A friend has an Envy 4500 series printer that is new. When she clicks print the page opens and there is a place that you change it from color to B&W but it will still print it in color. Any suggestions?? She isn't computer savvy and asked me to try and get an answer for her. Thanks for any help.
P.S. This thread has been moved from Printers – Deskjet to Multifunction and All-in-One. -HP Forum Moderator