Hello,
According to the above message I ask you to help me solve the problem that I have with the printer described in this issue.
Additionally also inform you that I have another printer of the same model that had the error message: 49.38.07 error, but with the installation of the latest firmware might solve it satisfactorily.
Do not understand how two printers of the same model, have similar errors with similar solutions but do not respond well once applied the firmware installation.
Thank you in advance and I look forward to a prompt response.