I don't understand, I just got some sort of reply from someone at HP - maybe autoreply - but don't see it posted here. It said to uninstall all software/drivers then reinstall fax software and driver - with a link. When I go there it says to download PS_A10_05_C3009ak_Net_Full_Win_WW_140_408.exe that's what I downloaded. It wouldn't run so I set setup.ext to run win 8 compatability mode and as administrator and started setup.exe - and that's when I got the message that the hpzshl.ice... is missing. I think there's something wrong with this install package because it doesn't create the hpzshl.ice... file when I run the packet.
↧